RajNet Project : Escalation Matrix for Field IT Operation
| Levels |
Contact Person |
Contact No. |
Email ID |
Support Window |
Time Lines |
| 1 |
Help Desk Team |
1800-180-6127 |
rajnet.support@hcl.com |
8:00 AM To 8:00 PM |
2 Hrs. |
| 2 |
Mayank Agrawal |
8005594206 |
agarwal-m@hcl.com |
8:00 AM To 8:00 PM |
24 Hrs. |
| 3 |
Bhupender Sharma |
8875027216 |
bhupenders@hcl.com |
8:00 AM To 8:00 PM |
24 Hrs. |
| 4 |
Raisan Ansari |
+919587881666 |
raisan.a@hcl.com |
8:00 AM To 8:00 PM |
48 Hrs. |